Safeheld
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    Terms of service

    Last updated 9 October 2026

    These terms govern the use of Safeheld by businesses and their authorised users. Safeheld is provided by Safeheld Limited, a company registered in England and Wales under number 17128535, with its registered office at 2 Frederick Street, Kings Cross, London WC1X 0ND("Safeheld", "we", "us"). Your order form applies alongside these terms.

    The agreement

    The agreement between you and Safeheld is made up of your order form and these terms. If they conflict, the order form comes first.

    • Platform means Safeheld's hosted software at app.safeheld.com, with its rules, reports and documentation.
    • Client means the business named in the order form.
    • Client Data means everything the Client or its users put into the Platform or connect to it, including bank statements, ledgers and transaction records.
    • Authorised User means a person the Client allows to use the Platform, including auditors, banks and regulators it gives read-only access.

    Accounts

    You act for a business and have authority to bind it. You decide who has access, with which role and which approval limits, and you keep sign-in details secure. You are responsible for activity under your account.

    Tell us straight away at hello@safeheld.com if you suspect unauthorised access to your account.

    What Safeheld does

    Safeheld is software for reconciling customer money, calculating positions, investigating breaks, preparing transfers for approval, and producing returns and audit evidence. Rules and returns reflect regulators' requirements as we read them when they were published. Regulators change their rules, so confirm the current requirements before you rely on them.

    Safeheld never holds or moves money. Transfers prepared in Safeheld are paid through your own bank, by you. Safeheld provides software. It is not authorised or regulated by the FCA and is not a bank, auditor or law firm. Safeheld is not legal or regulatory advice. You remain responsible for safeguarding customer money, for every return and notification you submit, and for your dealings with regulators, auditors and banks.

    Automation and AI

    Some features act automatically, such as closing routine timing differences, and some use AI models, such as investigating the cause of a break. Every movement of money still needs approval by your users.

    AI output can be wrong or incomplete. Review it before you rely on it. We do not use Client Data to train AI models.

    Fees

    Fees are set out in your order form and exclude VAT and other taxes. Unless your order form says otherwise, the agreement renews for the same term, and either party can give notice of non-renewal at least 30 days before the renewal date. If an invoice is more than 30 days overdue, we may suspend access after giving you notice.

    Acceptable use

    • Do not try to access another firm's data, or test or probe the Platform's security without our written permission.
    • Do not copy, reverse engineer or resell the Platform, or provide it to others as a service, unless we agree in writing.
    • Do not use the Platform for anything unlawful, including fraud or sanctions evasion.
    • Do not upload malicious code, or data you have no right to share.

    Your data

    You own Client Data. You allow us to host, process and display it to provide, secure and support the Platform.

    Each party keeps the other's confidential information confidential and uses it only for this agreement, during the agreement and for five years after it ends.

    Processing personal data

    Where Client Data includes personal data, such as customer names and account details in bank statements and ledgers, you are the controller and we are your processor. You confirm that you have a lawful basis for sharing it with us.

    We process that personal data to provide the Platform for the length of the agreement, and we:

    • act only on your documented instructions, which are these terms and your use of the Platform;
    • make sure everyone who handles it is bound to keep it confidential;
    • keep it secure as described in these terms;
    • use sub-processors only under written terms that protect it to the same standard, and give you notice of new sub-processors so you can object;
    • transfer it outside the UK only with the safeguards the law requires;
    • help you respond to requests from individuals and to carry out impact assessments;
    • tell you without undue delay after we become aware of a personal data breach;
    • delete it when the agreement ends, as described in these terms, unless the law requires us to keep it;
    • give you the information you reasonably need to show compliance, and allow one audit a year on reasonable notice.

    Security

    We keep each firm's Client Data separate in the database, control access by role, require every movement of money to be approved by someone other than the person who proposed it, encrypt data in transit and at rest, record every action in an audit log, and seal records with a fingerprint that anyone can check at safeheld.com/verify.

    If we become aware of a security incident affecting your Client Data, we will tell you without undue delay and keep you updated until it is resolved.

    Availability and support

    We aim to keep the Platform available at all times, apart from planned maintenance, which we announce in advance where we can. Support is by email at hello@safeheld.com. Response times are set out in your order form.

    Intellectual property

    We own the Platform, including its software, rules, report formats and documentation. You receive a non-exclusive, non-transferable right to use it for your internal business during the agreement. We may use any feedback you give us.

    Warranties

    The Platform will perform materially as its documentation describes. Otherwise it is provided as is, and implied warranties are excluded to the extent the law allows.

    Liability

    Each party's total liability under the agreement is capped at the fees paid or payable by you in the 12 months before the claim arose.

    Neither party is liable for indirect or consequential loss, or for loss of profit, revenue, goodwill or anticipated savings. We are not liable for a regulator's decision, or for any payment you make.

    Nothing limits liability for death or personal injury caused by negligence, for fraud, or for anything else the law does not allow to be limited. The cap does not apply to your obligation to pay fees.

    Suspension and ending

    Either party may end the agreement if the other commits a material breach and does not put it right within 30 days of written notice. We may suspend access immediately where needed to deal with a serious security risk or a legal requirement.

    When the agreement ends, you can ask us for a copy of your Client Data, including your sealed records, within 30 days. After that we delete it, unless the law requires us to keep it.

    Changes to these terms

    We may update these terms. We give at least 30 days' notice of material changes by email or in the Platform. Material changes take effect at your next renewal unless the law requires otherwise.

    Governing law

    These terms are governed by the law of England and Wales, and its courts have exclusive jurisdiction.

    Contact

    Questions about these terms: hello@safeheld.com.